Privacy Policy

Effective date: 4 November 2026

This Privacy Policy explains how Hireium Enterprises Private Limited, operating the Navigate Away brand ("Navigate Away", "we", "us" or "our"), collects, uses, stores and shares information when you use navigateaway.in, our mobile application and related travel, community and communication services (together, the "Services").

This policy should be read together with any notices shown when you use a particular feature. Some features described below may not be available in every version or region.

1. Information we collect

The information we handle depends on the Services you use, the information you choose to provide and the permissions you grant.

Account and profile information

This may include your name, username, email address, phone number, profile photo, account identifiers, authentication information, preferences and other details you add to your profile.

Travel and booking information

If you enquire about or make a booking, we may process traveller names and contact details, travel dates, destinations, pickup details, booking preferences, passenger or guest information, payment status and communications needed to provide the requested service.

Location information

If you grant device permission or provide a location, we may use approximate or precise location information for nearby discovery, maps, location-based recommendations and travel-related features. You can manage device location permissions in your operating-system settings. Features that depend on location may not work if access is disabled.

Content and community activity

We may process content you submit, such as profile details, posts, stories, photographs, videos, comments, reactions, polls, trip plans, group or Circle activity and other material you choose to share. Content visibility depends on the feature and the audience or privacy settings available to you.

Messages and calls

When you use communication features, we may process messages, attachments, conversation identifiers, delivery information and call-related technical data. Real-time voice or video features may process audio, video and connection data to provide the call. Please consider carefully what you share with other users.

Device, usage and diagnostic information

We and our service providers may receive technical information such as device model, operating-system and app version, IP address, browser information, approximate region, log data, crash reports, performance diagnostics and interactions with our Services.

2. How we use information

We use information as reasonably necessary to:

• create, authenticate and manage accounts;
• provide profiles, community, discovery and communication features;
• show maps, nearby information and relevant travel options;
• respond to enquiries, process bookings and provide trip support;
• send service messages, security notices and requested notifications;
• maintain, secure, troubleshoot and improve the Services;
• prevent fraud, spam, abuse and violations of our terms; and
• comply with legal obligations and protect users and our business.

3. When information is shared

We do not sell personal information as a standalone product. We may share information in the following circumstances:

• With other users: information and content you choose to display or share through profiles, posts, groups, messages or other social features may be seen by their intended recipients or audiences.
• With service providers: vendors that provide hosting, authentication, databases, file storage, real-time communications, maps, analytics, payment processing, customer support, security or other infrastructure may process information on our behalf.
• With travel partners: where needed to fulfil a booking or enquiry, relevant details may be shared with transport, accommodation, activity or other suppliers.
• For legal and safety reasons: we may disclose information when required by law or where reasonably necessary to protect users, investigate abuse, enforce our terms or protect rights and safety.
• Business transfers: information may be transferred as part of a merger, financing, restructuring or sale of relevant business assets, subject to applicable law.

4. Third-party services

Depending on the feature you use, Navigate Away may rely on third-party providers. These may include Supabase for authentication, database, storage and real-time infrastructure; LiveKit for real-time voice or video; Google Maps Platform for map functionality; Google Analytics for website analytics; and payment or travel suppliers for transactions and fulfilment. The providers involved can vary by product, feature and release.

Third-party providers process information under their own terms and privacy notices. You can review, for example, the Supabase Privacy Policy, LiveKit Privacy Policy, Google Privacy Policy and Razorpay Privacy Policy.

5. Website analytics and cookies

Our website may use analytics technologies, including Google Analytics, to understand website traffic, page performance and interactions. These technologies may collect technical and usage information such as browser or device details, approximate location, page views and interaction events. You can manage cookies through your browser settings; disabling them may affect some website functionality.

6. Payments

Where payments are offered, payment transactions may be handled by third-party payment processors such as Razorpay or another designated provider. Payment providers may collect payment credentials directly. We do not ask you to share your UPI PIN, card PIN or banking password with Navigate Away. Payment processing is subject to the relevant provider's terms and privacy notice.

7. Data security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

8. Data retention

We retain information for as long as reasonably necessary to provide the Services, maintain account and transaction records, resolve disputes, enforce agreements, protect security and meet legal requirements. Retention periods vary depending on the type of information and the purpose for which it is used. Information may remain in protected backups for a limited period after deletion.

9. Your choices and privacy rights

Depending on applicable law, you may request access to, correction of or deletion of personal information, or raise an objection or grievance about its processing. You can also manage permissions such as location and notifications through your device settings. To make a privacy request, contact us using the details below.

10. Account deletion

If you have a Navigate Away account and want to request its deletion, visit our Account Deletion page or email us from the address associated with your account. Include your username or registered email address so we can identify the account. We may ask for reasonable verification before processing the request.

After verifying a request, we will delete or de-identify account information within the period required by applicable law, except where certain information must be retained for legal, security, fraud-prevention, accounting or dispute-resolution purposes. Any retained information will be handled in accordance with this policy and applicable law.

11. Children's privacy

The Services are not intended for children under 18. We do not knowingly seek to collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

12. International processing

Our service providers may process or store information in countries other than the country where you live. Where required, we take appropriate steps to support lawful transfers and protect information.

13. Changes to this policy

We may update this policy as our Services, technology or legal obligations change. We will publish the revised version on this page and update the "Last updated" date. Please review this page periodically.

14. Contact and grievances

For privacy questions, account deletion requests or grievances, contact:

Hireium Enterprises Private Limited
Operator of Navigate Away
Email: hello@navigateaway.com
Phone: +91 97809 52615
Address: Sector-40C, Chandigarh – 160036, India
Website: navigateaway.in

Please use the subject line "Privacy Request – Navigate Away" so that your request can be directed appropriately.

Last updated: 4 November 2026